Frequently Asked Questions
Everything you need to know about your Highland beauty journey.
Are Highland products suitable for sensitive skin?
Yes, our entire collection is formulated with dermatologist-tested, hypoallergenic ingredients designed to be gentle yet effective on all skin types, including sensitive skin.
How can I track my order?
Once your order has shipped, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund or exchange, provided the product is at least 50% full.
Do you test your products on animals?
Absolutely not. Highland is a 100% cruelty-free brand. We do not test our finished products or ingredients on animals, nor do we work with suppliers who do.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location but usually range from 7-14 business days.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment payments via Afterpay.